# folders.com > folders.com knowledge base – help articles and documentation. ## Orders - [Plain Orders](https://jamplus-folders.kustomer.help/en_us/plain-orders-r1OfX1N1bx.md): Plain items are the fastest and easiest to order. This makes them a great choice if you are working on a deadline or need to replenish stock in a hurry. - [Cancel or Modify Order](https://jamplus-folders.kustomer.help/en_us/cancel-or-modify-order-ryLiblVJWg.md): We understand that changes happen and we will do our best to help you adjust your order Because all orders are processed quickly it is important to reach out - [Bulk Orders](https://jamplus-folders.kustomer.help/en_us/bulk-orders-BJpleEJWl.md): For large-scale projects, Folders.com offers bulk ordering on quantities of 20000 units or more If you're interested in placing a bulk order please email us - [Gifts](https://jamplus-folders.kustomer.help/en_us/gifts-BkEy7x4Jg.md): Sending product from Folders.com as a gift is simple and we offer several options to make the experience smoother for both you and the recipient - [Payment Methods](https://jamplus-folders.kustomer.help/en_us/payment-methods-rJKEzxNyx.md): We offer a variety of secure payment methods to make checkout quick and easy Payment methods accepted Major credit cards Visa Mastercard America - [Tax Exemption](https://jamplus-folders.kustomer.help/en_us/tax-exemption-SyGofe4JZe.md): If you are tax exempt you can enter your ID in the "Tax Exempt ID" field directly under "Payment Method" at checkout. After completing your purchase, email - [Quality Issues (Plain & Print Orders)](https://jamplus-folders.kustomer.help/en_us/quality-issues-plain-print-orders-rkhc1xVJWe.md): We want every order to meet the highest standards. If your items do not arrive as expected we will work with you to make it right. If you notice quality issues ## Shipping - [Shipping Policy](https://jamplus-folders.kustomer.help/en_us/shipping-policy-BJgXvxNybx.md): At Folders.com, we strive for every order to ship quickly and reliably. Shipping options shown at checkout are based on your delivery location, shipment size - [Shipment Tracking](https://jamplus-folders.kustomer.help/en_us/shipment-tracking-HyIywe41Zg.md): Tracking details are provided by email once your package ships You can also find these details in your account dashboard Please allow up to 24 hours for tra - [Shipping Locations](https://jamplus-folders.kustomer.help/en_us/shipping-locations-r1P1YeNJbg.md): Folders.com ships nationwide and to many international destinations United States military Shipping is available to all 50 states and te - [Shipping Methods](https://jamplus-folders.kustomer.help/en_us/shipping-methods-BkxHueN1x.md): We partner with trusted carriers to provide reliable shipping throughout the United States and internationally including UPS FedEx and USPS Priority Mail Th - [Shipping Costs](https://jamplus-folders.kustomer.help/en_us/shipping-costs-r1Whqe4ybx.md): Shipping costs vary based on the service level delivery location and the size weight of your order All rates are calculated at checkout so youll always k - [Blind Shipping](https://jamplus-folders.kustomer.help/en_us/blind-shipping-BJpN2eVyWg.md): Blind shipping allows you to send an order directly to your customer without Folderscom branding on the package This ensures the shipment appears as though it - [Damaged Packages](https://jamplus-folders.kustomer.help/en_us/damaged-packages-SkyRg4Jbl.md): We take great care to pack orders securely but sometimes packages can be damaged in transit If this happens well work quickly to make it right If your pac - [Missing Items](https://jamplus-folders.kustomer.help/en_us/missing-items-Hkl3ClNkZx.md): We take great care to pack every order completely but on occasion an item may be missing If this happens well work quickly to resolve the issue If your pa - [Lost or Stolen Packages](https://jamplus-folders.kustomer.help/en_us/lost-or-stolen-packages-H1cIkbE1e.md): We do our best to ensure the safe arrival of your order but in rare cases a package may be delayed lost or marked as delivered before its dropped off If th ## Returns & Exchanges - [Return & Exchange Policy](https://jamplus-folders.kustomer.help/en_us/return-exchange-policy-SJTgb41Wx.md): Need to make a return or exchange? We're here to help! The details below outline our policy for eligible products. Plain (Non-Custom) Product Returns - [Refund Processing](https://jamplus-folders.kustomer.help/en_us/refund-processing-H1TufbNkWe.md): Refunds are issued back to your original form of payment once your return has been received and inspected usually within 5 business days Processing ti - [Shipping & Restocking Fees](https://jamplus-folders.kustomer.help/en_us/shipping-restocking-fees-S10N2bEJbg.md): When requesting a return or exchange, please note the following: Outbound shipping charges are nonrefundable, unless the order was defective, damaged - [Duty, Tax, & Brokerage Fee Refunds](https://jamplus-folders.kustomer.help/en_us/duty-tax-brokerage-fee-refunds-SyCQMEyWg.md): Most international orders are subject to import taxes duties andor brokerage fees These costs are not set or collected by Envelopescom and are instead det - [Gift Returns](https://jamplus-folders.kustomer.help/en_us/gift-returns-rJ13BM4yZx.md): While refunds can only be issued back to the purchasers original payment method were happy to support gift recipients with return and exchange options G - [Start a Return](https://jamplus-folders.kustomer.help/en_us/start-a-return-H1QPLzVJZx.md): If your order isn't quite right, were happy to help with a return. Please note that printed (custom) and sample orders are final sale and not eligible for retur - [Start an Exchange](https://jamplus-folders.kustomer.help/en_us/start-an-exchange-BJcZDz4kZg.md): We're happy to help you exchange eligible plain products for items that better suit your needs. Please note that printed (custom) orders and sample orders are ## Accounts - [Account Creation](https://jamplus-folders.kustomer.help/en_us/account-creation-By9844JWe.md): Creating an account with Folders.com makes shopping simple. Benefits of a Folders.com account Faster checkout with saved shipping and billing details - [Password Reset](https://jamplus-folders.kustomer.help/en_us/password-reset-rywtEE4kWl.md): If you forget your Folders.com password or want to update it resetting is quick and straightforward How to reset your password. Start by visiting the - [Personal Data Requests](https://jamplus-folders.kustomer.help/en_us/personal-data-requests-HymQ_f4kZe.md): If you'd like access to personal data associated with your account, or if you'd like to update or delete that information, our team is here to help. ## Discounts & Promotions - [Retroactive Discounts](https://jamplus-folders.kustomer.help/en_us/retroactive-discounts-HJNYofEyZe.md): Please be sure to apply any valid discount codes at checkout as they cannot be added once an order has been placed If you forget to enter a code we recommend ## Product - [Product Details](https://jamplus-folders.kustomer.help/en_us/product-details-H1uq6MEyg.md): We know how important it is to feel confident in what you are ordering That is why every product page includes detailed information to help you make the right ## Collaborate With Us - [Content Creator & Affiliate Collaboration](https://jamplus-folders.kustomer.help/en_us/content-creator-affiliate-collaboration-Hk0zlQVkZg.md): We love connecting with creators and influencers who share our passion for creativity design and communication Whether you focus on stationery event plannin - [Brand Collaboration](https://jamplus-folders.kustomer.help/en_us/brand-collaboration-rJh9gmV1x.md): We welcome opportunities to team up with likeminded brands Whether its a cobranded collection a joint marketing campaign or event sponsorship collaborati - [Request a Donation](https://jamplus-folders.kustomer.help/en_us/request-a-donation-SJsSZ74Jbe.md): Folders.com is proud to support organizations that give back to their communities While we cant accommodate every request we welcome inquiries from - [Wholesale Information](https://jamplus-folders.kustomer.help/en_us/wholesale-information-HJalGX4Jbx.md): We're excited to partner with businesses of all sizes by offering wholesale opportunities to stock and resell our products. If you're interested in a wholesale - [Supplier Information](https://jamplus-folders.kustomer.help/en_us/supplier-information-BkeFMmNkZx.md): If you manufacture materials or finished goods that align with our brand and product offering wed love to hear from you Please email us at purchasingj ## About Us - [Company History & Values](https://jamplus-folders.kustomer.help/en_us/company-history-values-H1KQ7mVybe.md): Our story began in 1973 as a small screen-printing business in Arlington, Virginia. What started in a home basement grew - [Sister Brands](https://jamplus-folders.kustomer.help/en_us/sister-brands-rkxTEQEybg.md): At Folders.com, we're proud to be part of a larger family of brands that share the same commitment to quality, creativity, and exceptional service. - [Careers](https://jamplus-folders.kustomer.help/en_us/careers-SJzk8mEyl.md): Our success is built on the creativity and dedication of our team We enjoy meeting people who are passionate about customer service design and innovation - [Press Inquiries](https://jamplus-folders.kustomer.help/en_us/press-inquiries-HyH_ImNkZl.md): Thank you for your interest in Folders.com! We're grateful when our work is recognized in the media, whether it's a feature on our products, our design - [Contact Us](https://jamplus-folders.kustomer.help/en_us/contact-us-BJU1PmEJWx.md): We're always glad to hear from you. Whether you need help with an order, have a question about our products, or just want a little extra guidance, our team